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500-9041 v4.1

Welcome Report Control Admin Sys Config

Tech-Ref

249

Tip:

For details on the types of modems supported,

refer to "PC Issues and Software Installation".

Note: External modems pertain to panel-to-PC

communications only. Messages are transmitted to a

central monitoring facility through the built in 300 baud

modem and/or an IP connection (

≥

V3.3 panels), or

high-security communications--HSC (via Mark7/DVACS

service in Canada).

Panel & Software Revisions:

Monitor AFx Director

software

≥

V3.2

can connect with panels

≥

V2.0

Associated panels must be the same rev. level, and the

Director software must typically be upgraded to the

same level or higher. Exception: V3.3 panels OK with

V3.20 software for this type of connection (i.e., non-IP).

PC Modem Installation or

Connection

Ensure that any PCs to be used for dial-up

panel communications have the required

modem(s) available, or install additional

modem(s) as necessary. Systems with

multiple dial-up panels should generally have

at least two modems available (or more as

needed, depending on the system

communications requirements).

For an external modem (that sits on the PC or

desk), connect to an available serial port using

a standard serial cable (with the appropriate

size 'DB' connector at each 'end').

Notes: A typical cable will be DB9-female to DB25-

male (check your PC and modem to verify your

requirements). Standard modem cables are available

in lengths up to 15 m (50 feet).

Attention:

Do NOT

connect using a "null-modem" cable or "file transfer"

cable. DB9 to DB25 adapters can be used if needed.

(Ensure all 9 pins are connected—some 'mouse'

adapters cannot be used).

Once connected to the computer, the modem

simply plugs into a standard telephone jack

using a telephone extension cable.

Note:

Modems require a direct/analogue telephone

line.

Windows Modem Setup

When a new modem is installed on a Windows

PC, the Windows software will normally detect

the new device, and lead you through some

simple installation steps. An installation CD or

diskette may also be provided with the modem.

If a new modem is not recognized, you can go into the

windows Control Panel and select "

Add New

Hardware

", and follow the prompts that appear.

Note:

Older modems may not meet compatibility

requirements for "Plug-and-Play" installation. In this

case, you may be able to use an installation diskette

provided with the modem (or the modem may need to

be upgraded or replaced).

After installing a modem (or if using one that is

already present), check to ensure that it's

maximum connection speed under MS

Windows is set to "38400" or higher:

•

From the Windows

Start

menu, select

Settings

, and then

Control Panel

•

When the 'Control Panel' selections appear,

locate and double-click

Modems

•

Select your modem in the list, and click

Properties

•

Ensure the "Maximum Speed" is set to

38400 or higher (change this setting if

needed).

•

Ensure "Only Connect at This Speed" is

NOT selected (if present).

•

When finished, click

Tip:

Be sure to repeat the preceding steps for any

additional modems (on any applicable PCs).

Note:

The steps described in the next section are

not

required for a modem associated with a

MONITOR AFx Director PC (since the settings are

handled by the Director software and/or Windows

operating system).

PC and Panels—Modem Connections

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